A mother was stranded by the side of the road with her five children in 37C heat because Australia’s cashless welfare card system crashed, The Daily Mail reports.
Dakota Rayne claimed her card was first declined when she tried to buy nappies and formula for her baby son, and then left her unable to fix her broken down car.
She was then left stranded in Kalgoorlie, a city in Western Australia located 595 km east-northeast of Perth, with no way to pay the $150 to repair her car.
Dakota Rayne claimed her card was first declined when she tried to buy nappies and formula for her baby son, and then left her unable to fix her broken down car
‘So now I’m stuck with 5 kids in 37C no cash no card to work, I’ve had it being held prisoners to this card being made to feel like second class citizens,’ Ms Rayne said.
Ms Ryane is one of more than 5,000 people using the cards who were unable to access any of their welfare money when the system went down on Tuesday.
About 825 people tried to complete transactions on Tuesday night and early Wednesday morning, all of which were declined as the system was down.
Indue, which administers the system on a government contract, confirmed the outage and apologised for any inconvenience.
The company said the ‘temporary disruption’ began about 7pm AEDT and lasted until early the next morning.
‘The company immediately implemented its investigation and remediation processes, and services were fully restored early the following morning,’ it said.
‘The company is continuing to closely monitor the service.’
However, numerous welfare recipients in areas trialling the cashless cards claimed they continued having problems for days aftwerwards.